Unlocking Innovation with Design Thinking
Portfolio by Anders
Meet Anders
Guide to Empathy-Driven Innovation
Hello! I'm Anders, a passionate Service Designer, User Experience Researcher, and Design Thinking Facilitator.
Committed to crafting solutions that put people at the center, I ensure that every project starts and ends with human needs.
Navigating Complexity
The Design Thinking Approach
My methodology is anchored in Design Thinking—a powerful lens for challenging assumptions and redefining problems with a focus on user needs. It's not a linear path but an iterative journey that involves empathy, creativity, and analytical thinking.
Through user journey mapping, I translate research into innovative design concepts and testable prototypes. This allows me to tackle complex challenges by focusing on what truly matters to users, transforming abstract issues into actionable, value-driven solutions.
Versatile Facilitator
Bridging Ideas and Impact
Throughout my career, I've orchestrated a wide range of workshops, design sprints, and hackathons. Whether working with public organizations, private clients, or in-house teams, I excel in creating spaces where creativity, learning, and innovation can flourish.
My experience extends to both online and offline settings, making me adept at navigating the unique challenges and opportunities each presents.
MY WORK
MakerBay Foundation
Empowering the Next Generation with AI
As the Senior AI Instructor, I was instrumental in shaping and launching this 2.5-year education initiative aimed at democratizing AI learning for underserved communities. With a budget of 2.8 million HKD, I led the curriculum development and managed a team of instructors to deliver 153 workshops, both online and offline, reaching over 2660 students. Beyond the classroom, I orchestrated Capacity Building Workshops for educators and early AI professionals and Challenge Days where young minds applied AI to solve real-world social and environmental issues.
Global Goals Jam
Local Innovation for Global Impact
As facilitator at Global Goals Jam events in Hong Kong, I contributed to planning and executing these design thinking hackathons. I led a team through a series of tools like empathy maps, brainwalking, and business model canvases, emphasizing a human-centered design approach. Whether in-person in 2019 or virtual in 2020, my role helped participants navigate complex challenges using a design mindset, showcasing the power of community-driven innovation.
Alm Brand Group
Redefining Solutions through Design Thinking
Leading a transformative Design Thinking workshop at Alm Brand Group, I focused on empowering Business Developers with practical service design methods, like As-Is Journey Maps and Usability Testing. Over a dynamic one-day session, developed in collaboration over four weeks, the workshop combined hands-on learning with strategic thinking. This initiative not only boosted participants' skills in user-centric innovation but also began embedding a culture of Design Thinking within the organization, enhancing problem-solving and fostering customer-focused digital innovation.
DESIGN
Strategy & vision
Competitive analysis
User Experience design
Interaction design
Concept sketches
Journey mapping
User flow diagram
Information architecture
PROTOTYPE
Wireframes & mockups
Sketch / Figma / XD
HTML / CSS / JS
Electronics
Arduino (C++)
Python
Laser cutting
3D printing
RESEARCH
Interview studies
Questionnaire surveys
Usability testing
Ethnographic fieldwork
Participant observation
Cognitive walkthrough
TEAMWORK
Organising events
Facilitating workshops
Design Thinking
Open Innovation
Manage stakeholders
Whiteboards (eg. Miro)